About Redion

Redion is a global care, assistance, and travel insurance provider, helping people stay protected and supported wherever life takes them. In Australia, Redion partners with businesses and travellers to deliver travel insurance, emergency assistance, and care services, providing support before, during, and after every journey.

Backed by a global network spanning more than 190 countries, Redion combines local expertise with worldwide reach to be there when it matters most. Guided by our values of Caring, Collaborative, Agile, Reliable, and Experts, we're committed to delivering exceptional experiences for our customers, partners, and people.

About the role

Reporting to the Chief Insurance Officer, this role is responsible for the end-to-end performance of our travel insurance portfolio, driving profitability, margin outcomes, and sustainable growth across a multi-brand, multi-partner environment. You will oversee portfolio performance, identify emerging risks and opportunities, and ensure timely actions are taken to optimise commercial outcomes.

Working closely with the Lead Actuary, Head of Product, and key business stakeholders, you will translate portfolio insights into pricing, underwriting, product, and partner strategies. This is a highly visible role that combines analytical rigour with commercial leadership, offering the opportunity to directly influence portfolio performance and shape the future direction of the business.

What the role looks like

· Own the performance of the travel insurance portfolio, leading regular reviews to identify trends, risks, opportunities, and actions that drive sustainable profitability.

· Develop and maintain early warning indicators across claims, customer segments, channels, products, and geographies to proactively manage portfolio performance.

· Partner with Pricing, Underwriting, and Product teams to translate portfolio insights into pricing, underwriting, and product changes that improve outcomes.

· Work closely with Claims teams to identify drivers of loss ratio performance and implement targeted actions to improve customer and commercial results.

· Lead insurer and partner performance discussions, providing clear reporting, portfolio insights, and recommendations to support strong relationships and confidence.

· Collaborate with stakeholders across Commercial, Product, Claims, Operations, Risk, Legal, and Compliance to align portfolio strategy with business objectives and risk appetite.

· Drive portfolio governance, performance reporting, and continuous improvement initiatives, ensuring clear accountability, strong decision-making, and effective risk management.

What you’ll bring

· 8+ years' experience in portfolio management, underwriting, pricing, or analytics within general insurance, with travel insurance experience highly regarded.

· Strong analytical and commercial acumen, with the ability to translate data and technical insights into actionable business decisions.

· Proven experience managing portfolio performance and delivering profitability and growth outcomes in insurer and partner-led environments.

· Advanced Excel skills, with exposure to SQL, Python, R, or other analytical and reporting tools desirable.

· Strong stakeholder management and communication skills, with confidence presenting insights and recommendations to senior leaders and external partners.

· Tertiary qualification in Actuarial Science, Statistics, Finance, Economics, or a related discipline; actuarial qualifications or progress towards qualification will be highly regarded.

· A collaborative and accountable approach, with behaviours aligned to our WeCare values, including sound judgement, clear communication, and a focus on delivering results.

Why join us

At Redion, we're more than a travel insurance and assistance provider. We're a global care business that helps people navigate life's unexpected moments with confidence and peace of mind. Every day, our people make a real difference by supporting customers when they need it most.

What You'll Get

· State of the art offices

· Competitive salary package and annual bonus opportunities

· Flexible Public Holiday Exchange: Trade selected public holidays for alternative dates that better suit your personal, cultural, or family commitments

· 50/50 hybrid working, giving you the flexibility to work from both home and office

· 20 weeks paid parental leave for primary carers, 2 weeks paid for secondary carers

· An active Social Club with regular team events and activities

· Ongoing opportunities for career development and professional growth

· A supportive, collaborative culture where your contributions are recognised and valued